Expert advice is just a click away

CQUniversity is one of Australia’s largest online study providers, with 40 years’ experience delivering distance education. COVID-19 may be unprecedented but we’ve been providing online learning and online services for so long that we’re an industry leader.  

As we all adapt and work through the challenges of the COVID-19 pandemic, you should know that we are here to minimise disruption and deliver all of the services you’ve come to expect as a CQUni student. In other words, we’re still here – we’re just talking to you differently!

While you are studying online, you can benefit from expert advice and enhance your student experience thanks to these services…

General advice and course planning

Ever had a nagging question but you weren’t really sure who to ask? The Student Advice Team is here to answer all your questions about things like enrolment, fees, forms and records. You can contact the Student Advice Team using the Contact Us eForm or by free calling 13 27 86.

If you have questions about your course plan, what to enrol in next term or your pathway to completion, you can contact the Student Advice Team and our friendly staff will connect you with expert Course Advisers. Phone and virtual appointments are available.

Academic skills and study help

There’s a wide range of academic skills and study help available. Take advantage of the Academic Learning Centre (ALC) for academic writing, computing, maths and science help. The ALC is a network of subject-matter experts available for phone or online consultations. You can also submit an assessment online for feedback on structure, grammar, punctuation, spelling and referencing. Access the ALC online from the MyCQU Student Portal.

Browse thousands of online resources available at the CQUni Library. Databases and Library Guides will connect you with all of the journal articles, e-books and online resources you need to research like a pro. And you can also Ask a Librarian for research tips and tricks during their online sessions. Find out more on the Library website.

For after-hours study help and support, Studiosity can provide feedback on your writing or help with a study question – it’s free for you as a CQUni student and available anywhere, anytime. The service is great if you need feedback in a hurry. You can choose to upload a file 24/7 and get it back with constructive general academic literacy feedback on structure, grammar, punctuation, spelling and referencing within 24 hours. To access Studiosity, visit the MyCQU Student Portal, follow the Moodle link for one of your units and then select Studiosity from the side menu.

IT Help including free and discounted software

Need IT Help? TaSAC is available at or by free calling 1300 666 620. You can also find a wealth of IT advice on the MyCQU Student Portal, including advice about free and discounted software such as:

  • Microsoft Office
  • Adobe Creative Cloud (limited time)
  • Sophos Anti-Virus
  • EndNote
  • VLC Media Player
  • Quicktime
  • Mozilla Firefox
  • Adobe Reader

See the full list and details here.

Career advice and alumni mentoring

CQUni students have access to a range of career opportunities for both personal and professional growth. That’s why CQUniversity graduates are some of the most sought after in Australia.

CQUni Careers provide the tools and knowledge you need to get started on a career path or get back on track. Find employers looking to recruit students by visiting the CQUni CareerHub. The team can also help with resume advice and interview preparation.

To take your career planning to the next level, why not connect with an Alumni Mentor? CQUni has an online mentoring tool that connects students and alumni (graduates) for one-on-one career conversations. Get advice, coaching and career preparation from the people who have been there before you. Find out more on the MyCQU Student Portal.

Mental health and wellbeing

It’s natural to feel worried, sad, fearful, stressed and/or angry during a time of crisis. CQUniversity has a free student counselling service available. Acknowledge your feelings of distress and seek support early. To make a phone or video appointment, please contact Counselling.

Mindfulness tools, tips and inspiration for stress management, goal setting and positive thinking can be found online at Get Optimistic About Learning (GOAL).

Financial advice and assistance

Blackbullion is an interactive learning platform created to help you get to grips with all things money. It’s filled with videos, graphics, and quizzes covering financial subjects designed to empower you to make more informed financial decisions. It’s even device friendly!

CQUniversity has partnered with Blackbullion to provide students and alumni with free access to these resources to help plan for study related expenses or set some financial goals or the future. Blackbullion content is developed by independent experts, so there are no vested interests.

To register, you will need to provide your CQUni email address, name and student ID (where possible) to verify your account. This is the only personal information that is collected by Blackbullion.

To find out more about scholarships and other financial assistance services, please visit our website.

Connecting with your peers online

The Student Mentors have decided to open their groups to all students this year (not just students in their first year). You can connect with a Student Mentor on the  First-Year Hangout & Mentor Support Moodle page.

You can also connect with other students from your class in the forums within each Moodle unit and with students from your region through our official social media channels

 Accessibility and inclusion

If you have a disability, illness, medical or mental health condition and would like support or assistance to complete your TAFE or University studies at CQUniversity, the Inclusion and Accessibility service can assist you. Phone and virtual appointments are available. To find out more or make an appointment, please visit our website.

International Student Support

The International Student Support Team is here to provide support, advice and information on a range of matters that may impact on your studies. If you have any questions or concerns and you are not sure who you should speak with, contact one of our friendly advisers and they will be able to help you or direct you to the right person. Phone and virtual appointments are available and there is also a wealth of advice for international students on the MyCQU Student Portal.

Indigenous Student Support

The Indigenous Student Support Team provide support to all Aboriginal and Torres Strait Islander students within each of the schools at CQUniversity. Indigenous Student Support Officers provide advice about a number of services on offer to Aboriginal and Torres Strait Islander students including: Indigenous Advancement Strategy (IAS) – tutoring support, scholarships, cadetships, basic course information and more. To find out more, please visit our website.

Studying online has many benefits, like reading and researching in your pyjamas or snacking in between virtual lectures. Now you can enhance your experience and get the expert advice you need with the click of a button. So, please don’t hesitate to contact us.

Reach out to a service or access one of these great online resources today. We look forward to working with you to deliver a great online learning experience.

Mae Swarbrick (

Mae Swarbrick is a current student, studying part-time in the Bachelor of Business/Bachelor of Arts, and working full-time as Student Communications Officer. Mae's ongoing experience as a current student is invaluable in her role as leader of the Student Communications team. Combine this with practical experience in the call centre, Admissions and Student Communications teams, and she’s ready to share some first-rate uni hacks for new students. Follow Mae on #How2Uni.

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